We ship nationwide across Australia. You can easily arrange shipping within Australia directly through our website when making a purchase. Here is a rough guide on delivery times.

At EZYPC, we are committed to delivering your PC as efficiently as possible while maintaining the highest quality standards. Please note that turnaround times may vary depending on the system type and current order volume.

Before dispatch, every system undergoes a comprehensive stress test and quality assurance process to ensure stability, performance, and reliability. This thorough testing helps guarantee that your PC arrives in perfect working condition. As a result, this process may require additional time, and we sincerely appreciate your patience.

Turnaround Times:

Brand New Gaming PCs (Custom Desktop Builds/Ready To Go PCs) & Refurbished Gaming PCs Desktop

Next Day Dispatch: Dispatched on the next business day
Next Day Premium Express Dispatch: Priority processing with next business day dispatch

If you have any questions regarding dispatch or turnaround times, please do not hesitate to contact our team. We are always happy to assist.

You can reach out via email, via our live chat or phone number during business hours. See the https://ezypctech.com.au/pages/contactus page for more info.

Yes! We can offer a buyback price based on the current market value of your PC. Additionally, we provide store credit or transfer money to your bank account, which you can use toward upgrading to a better system.

Our standard specs are optimized for performance. Component upgrades or changes are possible for an additional fee — please contact our support team.

Ready-to-Ship PCs
Our Ready-to-Ship PCs are pre-configured systems with Windows 11 pre-installed, designed for customers who need a dependable PC without delay. These systems are fully tested and ready for immediate dispatch, with Next Business Day Dispatch options available, making them ideal for fast and hassle-free delivery.

Custom PCs
Our Custom PCs offer complete personalisation, allowing you to carefully select each component to suit your specific requirements. Every configuration is professionally assembled and thoroughly tested by our expert team to ensure full compatibility, stability, and optimal performance—delivering a truly tailored PC solution.

Warranty
All EZYPC systems are backed by a comprehensive 3-Year Return-to-Base Warranty, providing peace of mind and long-term support.

Online:
Debit/Credit Card: A 1.1% fee applies.

In-Store:
Credit Card : A 1.1% fee applies.
Debit : No additional fees.
Cash : No additional fees.

Afterpay (Online/In-Store): A 5% fee applies.

EZYPC PC is based in Australia and is GST registered. All our prices include Australia's 10% GST.

Yes! We accept Afterpay as instalment option.

You can learn more about how Afterpay works: https://help.afterpay.com/hc/en-ca/articles/217425866-How-does-Afterpay-work

If you have further questions, you can get in touch with our friendly staff, info@ezypcaustralia.com.au

If you experience any issues with your EZYPC system, our support team is here to help.

Contact Our Support Team

You can reach us through the following channels:

• Phone: Speak directly with our support team during business hours
  
• Live Chat: Get real-time assistance via live chat on our website
  
• Email: Contact our support team for detailed support requests
  

Servicing Your PC

If your system requires servicing, we offer the following options:

• In-Store Drop-Off: Bring your PC to our Adelaide City Showroom during operating hours
  
• Return Delivery: Contact our team to arrange safe delivery of your PC back to us for servicing
  

Important – Keep Your Original Packaging

We strongly recommend retaining all original packaging materials, including the box and internal protective foam. As your EZYPC system is covered under warranty, the original packaging helps ensure a safe and secure return should servicing be required.

All EZYPC Gaming PCs include a 3 Years return to base warranty. Please retaining the original packaging can be very helpful if you need to send your PC back to us for servicing. Keeping the packaging ensures a smooth and safe shipping process, making the service experience easier and more secure.

We provide free lifetime remote support for the original purchasers of all EZYPC systems. This service remains available even after the standard warranty period has expired, allowing you to contact our support team via phone or email for ongoing remote assistance.

If your system requires physical servicing by an EZYPC technician, we offer discounted rates on replacement parts and labour for original owners, ensuring continued value and long-term support for your PC.

The responsibility for shipping costs depends on the type of coverage. If the issue is covered under warranty, EZYPC will cover the shipping costs. For other cases, the customer may need to cover these costs.

The turnaround time for servicing is usually 1-3 business days, not including delivery times, which may vary. We will keep you updated throughout the process.

If your PC is deemed beyond repair, we will provide a replacement under the terms of our warranty. The replacement will be of equal or greater value to your original purchase.

Manufacturer Defects

The warranty covers defects arising from the manufacturing of your computer that affect its normal functionality. This includes failures or malfunctions of essential components such as the motherboard, CPU, GPU, RAM, storage devices, and other internal hardware.

Coverage applies to issues resulting from defects in materials or workmanship during the manufacturing process, ensuring your system operates as intended under normal usage conditions.

Physical Damage
Damage resulting from accidents, misuse, abuse, or negligence—including but not limited to drops, liquid spills, or improper handling—is not covered under this warranty.

Damage Due to Lack of Maintenance
Routine cleaning and proper maintenance are required to ensure system longevity and performance. Damage caused by inadequate maintenance, such as overheating due to dust buildup or blocked airflow, is not covered under the warranty.

Software-Related Issues
Issues arising from software-related causes—including operating system corruption, malware or virus infections, driver conflicts, or third-party software incompatibility—are not covered under the hardware warranty.

Custom or advanced software configurations, including but not limited to RAID arrays, virtual machines (VMs), custom BIOS settings, or other specialised configurations, are excluded from warranty coverage.

Unauthorised Repairs or Modifications
Any damage or malfunction resulting from repairs, modifications, or alterations performed by unauthorised individuals or service providers is not covered. This includes overclocking, firmware modifications, or the use of non-approved or incompatible components.

Normal Wear and Tear
Normal wear and tear resulting from regular use—including cosmetic wear, fading finishes, minor scratches, or degradation of peripherals such as keyboards and mice—is not covered under the warranty.

Regular maintenance and servicing are crucial for ensuring optimal performance and extending the lifespan of your computer. Neglecting proper upkeep may lead to issues that are not covered under the warranty.